Forza Consulting’s Self Service Password Reset solution for JD Edwards EnterpriseOne enables end-users to reset their JDE password without the intervention of the IT helpdesk or system administrator, increasing the efficiency of your IT Helpdesk while simultaneously improving end-user productivity. SSPR safeguards system security by storing all user-account sensitive information within JD Edwards, providing in controllability, audit trails and company password policy compliance. SSPR is as secure as it is effective.
Surveys show that up to 30% of calls dealt with by IT Helpdesks are related to forgotten passwords, requiring substantial time and resources to manage password resets. In addition, forgotten passwords lead to productivity losses due to end-user downtime.
The password reset procedure can be a time-consuming process, with a significant throughput time from the initial password reset request through actually receiving the renewed password. As end-users typically have to wait while the helpdesk processes their request, end-user downtime increases with productivity losses as a result. With service request outside of the helpdesk service window and users in various time zones, productivity losses are further increased. When the helpdesk does provide a fast processing of the password reset request, this high service level might come at a considerable cost.
Forza Consulting’s Self Service Password Reset enables end-users to securely reset their passwords and help IT helpdesks to gain efficiency as the time consuming process of resetting passwords is significantly reduced or even eliminated. Password reset requests have proven to be reduced by as much as 90%.
In addition SSPR improves end-user productivity by increasing the end-user uptime through significantly reducing the password reset cycle time and 24/7 availability.Download the SSPR Factsheet